Virtual Technician, Daimler Trucks North America's real-time remote diagnostic system, will be joining the Detroit family.


The on-board diagnostic system, which provides real-time engine diagnostics, comes standard on every EPS 2012 Freightliner truck (and optionally on Western Star trucks) with a Detroit engine.

The technology provides a technical snapshot of a truck's engine status when the check engine light illuminates. The Detroit customer support center then relays that information to the provided contact to determine the maintenance issue, recommended service and how soon the vehicle should be serviced. The support center also supplies the closest Detroit service location, and the location is alerted in advance of the vehicle's arrival.

Virtual Technician is also available with Detroit Visibility, which provides data on stops, idle time, speed, location, path and fuel consumption.