The Descartes Systems Group Inc., a provider of logistics solutions, said Wednesday that USFreightways Corp. has selected Descartes Routing and Scheduling to enhance customer satisfaction
while managing "last mile" delivery costs in their U.S. operations.
Transporting 5 billion pounds of freight per year, USFreightways will use Descartes Routing and Scheduling to gain in-the-moment visibility of shipment status helping the company to quickly respond to customer inquiries and potential delays in deliveries. Also enabling the collaboration of multiple customer service representatives, drivers and dispatchers with synchronized information about delivery status, Descartes Routing and Scheduling will help USFreightways enhance its customer responsiveness.
Doug Waggoner, senior vice president of strategic marketing for USFreightways, said Descartes will provide a critical link to improved customer satisfaction. "The customer service value that we anticipate is significant," said Waggoner. "We will now have the opportunity to provide our customers with accessible 'real time' shipment status and the assurance of continuous tracking to guarantee delivery. Those elements are not mere enhancements, but rather 'must haves' in the freight business."
"It is clear that in today's highly competitive transportation market carriers, like USFreightways, must provide unparalleled reliability and service to their customers," said Manuel Pietra, Descartes' co-chief executive officer and president.