UPS, headquartered in Atlanta, Ga., announced it now accepts ground returns at its 40,000 drop box locations.

This expands the level of convenience retailers can offer customers at an economical price. In addition, the return service provides flexibility to businesses seeking to recover small-sized returns from mobile workers such as field service technicians.
Post-sales customer service is important to home-based shoppers. According to a survey by Harris Interactive, 92 percent of online shoppers say they are somewhat or very likely to shop again with a retailer whose returns process suits them. Conversely, 85 percent said that if the returns process is inconvenient, they are not very or not at all likely to shop again with a direct retailer.
Decades ago, UPS introduced the industry’s first returns service using a system named call tags. Later, UPS was the first to develop a returns service for printer cartridges. In recent years, UPS developed a broad reverse logistics portfolio including solutions such as electronic return labels which can be e-mailed directly to customers and printed from their computers.
For this latest UPS service, acceptable drop box ground packages must be labeled as a UPS returns package. These include Authorized Return Service, UPS Electronic Return Labels, UPS Returns on the Web, UPS Print Return Label and UPS Print and Mail Return Label. Package dimensions cannot exceed 16x13x12 inches.
For more information, go to www.UPS.com.