Transport International Pool is using handheld computers and digital cameras for a more reliable, efficient and standardized trailer inspection process.

Fleet owners now can review repair detail worksheets, as well as photos of any damage, within 24 hours of trailer return by logging on to their Premier Services account at www.tiptrailers.com. There are plans in development to allow customers to view the actual inspection report in the near future. Also available online is TIP's damage repair policy, which provides a straightforward description of trailer turn-in conditions as well as criteria for specific types of repairs. Operation managers at all TIP locations now use handhelds and digital cameras to standardize the trailer inspection process and increase the accuracy of data collection. Each handheld is programmed to take TIP managers through a specific set of steps so that no part of the inspection is missed. Implementing the digitized system allowed TIP to standardize the inspection process throughout its North American branch network while adding new quality controls to the procedure.
Previously, customers would get paperwork describing any trailer repair needs. If they wanted to see the damage for themselves, they would have to go to the branch. The new, paperless system allows customers to see digital photographs of any damage online - along with reports that have been standardized so they look the same no matter which branch generates them - without leaving their offices.
Premier Services is a free online service available to all TIP customers at www.tiptrailers.com. It provides round-the-clock, password-protected access to comprehensive account information.