Pilot Flying J CEO Talks to Trucking About Fraud Allegations
Embattled Pilot Flying J CEO and Cleveland Browns owner Jimmy Haslam on Thursday morning took questions from trucking for the first time since allegations of fraud surfaced a month ago, and asked fleets to work with the truckstop chain to resolve any problems rather than filing suit.

Haslam says business at Pilot and Flying J is down about 3% since allegations of fraud surfaced about a month ago. (Photo by Robert F. W. Whitlock via Wikimedia Commons)

Embattled Pilot Flying J CEO and Cleveland Browns owner Jimmy Haslam on Thursday morning took questions from trucking for the first time since allegations of fraud surfaced a month ago, and asked fleets to work with the truckstop chain to resolve any problems rather than filing suit.
Haslam was speaking to trucking executives at the Scopelitis Transportation Seminar in Indianapolis, hosted by the transportation law firm of Scopelitis Garvin Light Hanson & Feary. He said he was unaware of the company cheating trucking industry customers out of fuel rebates to boost company profits as the FBI, IRS and several trucking companies have alleged.
While denying any wrongdoing, Haslem told the audience it has contacted about 5% of its fleets clients in the matter, according to published reports.
“We’ve had to make adjustments regarding the accounts of 250 of our clients, to the detriment of Pilot Flying J and to the benefit of our clients," he said. Haslam noted these actions did not mean admission that anyone with the company did anything wrong. He described “any willful wrongdoing" as intolerable, and when asked if he knew about the alleged scheme, he said, “absolutely not.”
On April 15, agents from the FBI and the IRS executed several search warrants as part of an investigation. The raid was followed by the release of a more than 100-page affidavit outlining its justification for the warrants. The affidavit contains information indicating that Haslam and Pilot Flying J President Mark Hazelwood knew about shortchanging customers and discussed it at several meetings.
Haslam said the investigation has had an effect on Pilot Flying J business, noting it’s down about 3%. Last year the company had revenue of about $29 billion.
No indictments have been made in the case, but about half a dozen lawsuits have been filed against Pilot Flying J since the raid. Haslam used the appearance as a opportunity to call on fleets not to sue the company, saying if they deal directly with Pilot Flying J they will get full repayment of any money owed to them and quickly.
Questions to Haslam at the event were submitted in advance rather than directly from the audience.
"I apologize for the actions of our people,” he said. “And I want to look everyone in the eye and say we'll do everything we can to make things right."
More Drivers
Drivers Put Western Star Trucks to the Test at Star Nation Experience
Watch to get an inside look at the Western Star trucks, technology, and community behind the Star Nation Experience 2026!
Read More →
Trump Administration Looks to Put More Veterans Behind the Wheel
The Freedom Haulers program pulls together existing and expanded programs at several federal agencies to recruit veterans to drive commercial heavy-duty trucks and cut the red tape for them to get a CDL, training, and employment.
Read More →
Putting Mack’s Command Steer to the Test
A test drive of Mack’s Command Steer active steering system evaluates how it can make truck driving easier and less tiring.
Read More →
Competition Heating Up for Truck Drivers
New report reveals rising driver hiring costs, the return of sign-on bonuses, growing AI advantages, and the operational factors shaping driver retention.
Read More →
How Fraley & Schilling Improved Logbook Compliance by Over 50%
Fraley & Schilling needed a way to close a compliance workflow gap in its ELD system without adding more work from driver training, reminders, and back-office follow-ups. It found the answer in a custom driver app.
Read More →
Volvo Goes Gaming
Volvo has roared into American Truck Simulator with two new flagship trucks.
Read More →
What the Best Fleets to Drive For Teach About Driver Retention
Survey fatigue, AI-powered routing, owner-operator expectations, and the decline of social media all emerged as themes from this year's Best Fleets to Drive For program.
Read More →
Driver Retention Lessons From the Best Fleets to Drive For
What separates trucking's best workplaces from the rest? Jane Jazrawy shares the biggest lessons from this year's Best Fleets to Drive For program on driver retention, communication, AI, and workforce trends on the HDT Talks Trucking podcast.
Read More →
Farewell, CDL: Why I'm Giving Up My Commercial Driver's License
After more than 20 years as a CDL holder, HDT Executive Editor Jack Roberts is letting his commercial license expire. Not because he wants to — but because trucking's nuclear verdict crisis has made the risks of public-road test drives too great for editors, manufacturers, and everyone involved.
Read More →How Top Trucking Fleets Improve Driver Retention [Video]
What do healthy snacks, optimized routing, and just picking up the phone have in common? They're all strategies the Best Fleets to Drive For are using to retain truck drivers.
Read More →
