PHH Arval, Sparks, Md., was ranked 76th on the 2008 InformationWeek 500.


PHH Arval was honored for new business application technology implemented by the company in 2007 and 2008. This technology, an integral part of the company's "Rally to Results" process management program, was combined with numerous process enhancements and has been instrumental in helping PHH achieve its customer service goals.

PHH focused its efforts on improvements that were important to clients, rather than just internal process improvements. The result: PHH Arval has dramatically reduced cycle times and call handling times, enhanced response in "extraordinary events" and improved the quality of supplier-provided data. This combination of advanced technology and process management strategies has helped PHH Arval achieve the next level of excellence in service delivery, increase client satisfaction, improve operating efficiency and increase employee satisfaction.