The Michelin Commercial Service Network has been up and running for one full year and it has already more than doubled its nationwide coverage.

Since its launch in February 2011, Michelin has added 470 locations to the Commercial Service Network, and improved OnCall Emergency Road Service call acceptance by 30 percent on the first call.

Also within the past year, 100% of Michelin Commercial Service Network franchisees were audited, with the overall average passing score coming in above target. Michelin says the network's more than 1,700 TIA-trained technicians are focused on a roll time target of less than two hours for ONCall ERS.

"Michelin is proud of our network of servicing dealers and the exceptional service they have offered to fleets over the last year," said Vic Koelsch, chief operating officer, Michelin Americas Truck Tires. "As always, we will continue to look for ways to help dealers be more efficient and offer even better products and services to their customers."

Michelin also recently enhanced its ONCall Emergency Road Service by increasing notifications during an event. Now fleets are notified not only when the call has been placed, but also updated throughout the process and finally notified when they are once again rolling.

By registering at no charge for the Michelin Premier Service Offer, fleets can track their individual ERS event activity online. Upgrading to Premier Elite gives fleets access to additional comprehensive monthly ERS analysis.

The Michelin Premier and Premier Elite online reporting tools provide fleet managers help in managing assets and reducing operational costs. Dashboard reporting tracks everything from purchases to scrap tires. Fleets spend less time gathering and analyzing data and more time making decisions, because the online reporting tools utilize the entire servicing network to feed information into the system.

Michelin Premier customers also receive a customized service manual that outlines the fleet's specifications and requirements to both servicing dealers and the fleet's terminals. Michelin Premier Elite customers receive a more deluxe service manual that is online. Both the servicing network and the customer's terminals have access to the online service manual and are notified of any changes.

For more information: www.michelintruck.com.