Arsenault Associates, a leading provider of vehicle maintenance management software solutions, has introduced Customer Management, a new software module for Arsenault’s Dossier Maintenance Software.

Customer Management (CM) helps manage shops that serve outside customers as well as their own fleets. CM is available as an option in the Platinum edition of Arsenault’s Dossier software, an industry benchmark for quality and service in fleet maintenance management.
CM helps the fleet maintenance department keep tabs on external customer fleets for-profit or contract maintenance purposes. Or it might apply to a second fleet of vehicles or equipment operated by different departments under the same corporate umbrella or government agency that are maintained in the same fleet maintenance shop.
An example would be a shop that maintains its own fleet of delivery trucks, a fleet of utility trucks operated by the county road department, and a third fleet of buses operated by the regional school system.
CM enables shop managers to enter vehicles into the system and assign them to a particular fleet customer. Shop managers can easily produce quotes and invoices for each fleet customer. Each customer has a separate file that includes contact and billing information. Accounts can be assigned their own unique billable labor rates, parts markups or discounts, and billing terms.
CM begins the process with a formal quote that can be printed, faxed or e-mailed to the customer for review and approval. When the customer approves the quote, a simple mouse click converts that approved quote to an active repair order. Additional work can be added to the initial quote as work progresses, if necessary.
When work is complete, CM produces the repair order in the form of an invoice to be printed, faxed or sent to the customer by e-mail from within Dossier. Open quotes are displayed on Dossier’s unique Daily Reminder feature to track pending customer work, and unpaid invoices are tracked and reported for better control of receivables.
CM can produce reports on quotes, approved or not, and invoices paid or unpaid. Dossier also produces reports like equipment due or overdue for preventive maintenance, individual unit repair and cost histories, and a complete set of important fleet management reports and more.
Learn more at the Arsenault web site at www.arsenault.biz.