Heavy Duty Trucking Logo
MenuMENU
SearchSEARCH

About 50 Pilot Flying J Customers Opt Out of Settlement

Tuesday was the deadline for carriers to opt out of a settlement reached in July between some trucking companies and Pilot Flying J over allegations the truckstop chain cheated customers out of fuel purchase rebates. About 50 of the truckstops’s 6,000 customers said they want no part of the agreement.

Evan Lockridge
Evan LockridgeFormer Business Contributing Editor
October 15, 2013
About 50 Pilot Flying J Customers Opt Out of Settlement

About 50 companies have opted out of a settlement with Pilot Flying J over fuel rebates. Photo: Evan Lockridge

2 min to read


About 50 companies have opted out of a settlement with Pilot Flying J over fuel rebates. Photo: Evan Lockridge

Tuesday was the deadline for carriers to opt out of a settlement reached in July between some trucking companies and Pilot Flying J over allegations the truckstop chain cheated customers out of fuel purchase rebates. About 50 of the truckstops’s 6,000 customers said they want no part of the agreement.

Ad Loading...

According to the Associated Press, Knoxville attorney Drew McElroy, who has filed suits against Pilot Flying J on behalf of seven clients, says the main problem he sees with the settlement is that it doesn't allow his clients to collect punitive damages against what he called “bad actors.”

Ad Loading...

"For someone to treat their customers the way these have been treated here and then just say, 'Here's your money back' — we don't think that's a full measure of compensation," he was quoted as saying by AP.

In contrast, attorney David Guin of Birmingham, Ala., who represents a trucking company that decided to accept the settlement, says he is confident his clients will get what they are owed, AP reports.

Customers who don’t opt out will be automatically included in the settlement. Under the settlement, Flying J will pay back customers the full amount they are owed, along with interest. Those who are not included in the settlement will continue their litigation.

On April 15 federal agents raided Pilot Flying J headquarters in Knoxville, Tenn., as part of an investigation into whether the company cheated trucking customers. Since that time seven company employees have pleaded guilty for their roles, but have yet to be sentenced. Others have been fired or put on administrative leave.

A criminal investigation continues, where some have reportedly pleaded guilty. Some employees have been given immunity by federal prosecutors for agreeing to cooperate in the investigation, and there have been recent hints that more indictments could be on the way.

Ad Loading...

CEO Jimmy Haslam continues to adamantly deny he knew anything about the alleged scheme or any wrongdoing by the company. He also has said Pilot Flying J wants to amicably resolve any situation with customers who feel they are owed money.

Since the raid, more than two dozen lawsuits have been filed by trucking operations against Pilot Flying J, some of them after the settlement was reached. The deal received tentative approval from a judge. A fairness hearing is set for late November.

It’s estimated if the settlement is approved, it will cost the nation’s largest diesel retailer at least $40 million, plus legal fees.

More Drivers

Illustration of Department of Labor building, diesel technician at a computer, and driver training semi trailer
Driversby Deborah LockridgeMarch 10, 2026

Federal Proposal Would Allow Pell Grants for Shorter-Term Job Training

The Department of Labor plans to expand Pell Grant eligibility to some shorter workforce training programs, a move the American Trucking Associations said will help strengthen commercial driver training schools and diesel technician training programs.

Read More →
Illustration of truck owner operator and magnifying glass with the word "regulations"
Driversby Deborah LockridgeFebruary 26, 2026

Owner-Operator Model Gets Boost as DOL Proposes 2024 Independent Contractor Definition Reversal

For an industry that has watched this issue go back and forth for years, the independent contractor proposal marks the latest swing in the regulatory pendulum.

Read More →
 Truck with door open and enforcement officer talking to driver about ELD
DriversFebruary 26, 2026

FMCSA Reinstates Field Warrior ELD to Registered Device List

One electronic logging device has been reinstated to the FMCSA's list of registered ELDs.

Read More →
Ad Loading...
Photo of truck driver in yellow safety vest walking alongside tractor-trailer
Driversby Deborah LockridgeFebruary 25, 2026

How One Company is Using Smart Suspension Technology to Reduce Driver Injuries and Improve Retention

America’s Service Line adopted Link’s SmartValve and ROI Cabmate systems to address whole-body vibration, repetitive strain, and driver turnover. The trucking fleet is already seeing measurable results.

Read More →
Illustration with photos from some of the 2026 Best Fleets to Drive For honorees
Driversby News/Media ReleaseFebruary 24, 2026

CarriersEdge Announces 2026 Best Fleets to Drive For

The 18th annual contest recognizing the best workplaces for truck drivers sees changes to Top 20, Hall of Fame

Read More →
Illustration of driver students around trucks with distressed graphic elements and safety cones
Driversby Deborah LockridgeFebruary 19, 2026

FMCSA Targets 550+ ‘Sham’ CDL Schools in Nationwide Sting Operation

The Federal Motor Carrier Safety Administration issued more than 550 notices of proposed removal to commercial driver training providers following a five-day nationwide enforcement sweep. Investigators cited unqualified instructors, improper training vehicles, and failure to meet federal and state requirements.

Read More →
Ad Loading...
 Illustration showing a driver behind the wheel, DOT offices, and examples of problematic non domiciled CDL
Driversby Deborah LockridgeFebruary 18, 2026

DOT Alleges Illinois Issued Illegal Non-Domiciled CDLs

Illinois is the latest state targeted and threatened with the loss of highway funding by the U.S. Department of Transportation in its review of states' non-domiciled CDL issuance procedures. The state is pushing back.

Read More →
 Illustration showing a driver behind the wheel, DOT offices, and examples of problematic non domiciled CDL
Driversby Deborah LockridgeFebruary 12, 2026

FMCSA Locks in Non-Domiciled CDL Restrictions

After a legal pause last fall, FMCSA has finalized its rule limiting non-domiciled commercial driver's licenses. The agency says the change closes a safety gap, and its revised economic analysis suggests workforce effects will be more gradual than first thought.

Read More →
Photo of Stone's Truck Stop
Driversby News/Media ReleaseFebruary 5, 2026

Trucker Path Names Top Truck Stops for 2026

Truck driver ratings reveal the best chain and independent truck stops in the country.

Read More →
Ad Loading...
SponsoredFebruary 1, 2026

6 Dashcam Tactics to Improve Safety & ROI

6 intelligent dashcam tactics to improve safety and boost ROI

Read More →