Navistar's new service and connectivity initiatives are meant to simplify vehicle maintenance,...

Navistar's new service and connectivity initiatives are meant to simplify vehicle maintenance, improve uptime and reduce total cost of ownership.

Photo: Jack Roberts

During February's Technology & Maintenance Council Annual Meeting in Atlanta, Navistar International announced new service and connectivity initiatives meant to simplify vehicle maintenance, improve uptime, and reduce total cost of ownership

Navistar introduced Advanced Preventive Maintenance, a set of solutions designed to leverage connected vehicle data to generate specific recommended preventive maintenance intervals customized for each vehicle in a fleet, at this year’s industry-wide event. The program enables fleets to make educated decisions regarding preventive maintenance scheduling, eliminating unnecessary preventive maintenance work and reducing overall maintenance spend.

“We have demonstrated this new solution with several fleets and the feedback has been extremely positive,” said Chintan Sopariwala, vice president, aftersales operation and connected vehicle.

The company also celebrated the one-year anniversary of its partnership with Love’s Travel Stops and Speedco, which has been helpful in increasing the number of bays and qualified technicians available to provide service.

“Through our joint classroom, online and hands-on technician training with Love’s, we ensure a consistent premier service experience for our customers whether going to a Love’s, Speedco or International Truck dealer,” said Mark Reiter, vice president, service for Navistar.

The partnership expanded Navistar’s International Truck service network to more than 1,000 sites in North America. The two companies have collaborated on 135 educational hours of comprehensive online and hands-on training for more than 1,000 Love’s and Speedco technicians.

“We are continually making strides to improve the ownership experience for our customers,” said Friedrich Baumann, Navistar president, aftersales and alliance management. “We’ll continue to evolve with our customers in full support of their businesses.”

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