Great Dane has announced a strategic partnership with Decisiv, a provider of a service relationship management platform that drives asset performance and utilization for the commercial vehicle, heavy equipment, and industrial markets.
The collaboration was established to enhance service and maintenance event management through data transparency.
“Great Dane has chosen Decisiv as a technology partner to enable system connectivity and complete visibility around service events,” said Dave Durand, vice president of aftermarket at Great Dane. “As part of our AdvantEdge Aftermarket Parts & Service program, this platform will dramatically improve how our nationwide service, repair and maintenance network communicates and collaborates.”
The result of the partnership is the development of ServiceTrak, an AdvantEdge service and an all-encompassing communication tool that will provide customers with access to data and records via any smart device, as well as the ability to monitor the status of their asset throughout the entire repair process at all Great Dane facilities. By leveraging data at the point of service, ServiceTrak aims to improve the service supply chain and provide better service across the Great Dane network.
Great Dane and Decisiv are working closely to deliver a consistent and transparent approach to service by providing greater visibility and access to real-time data. This will allow users to effectively manage their assets, improve uptime and ensure reliable network-wide service delivery, which can ultimately reduce the overall cost of ownership.
“The customer experience is paramount to Great Dane,” said Durand. “Offering a systematic and streamlined solution to our service network will enable a better service experience from estimate to invoice, leading to increased uptime for our customers and enhanced sales effectiveness across the entire Great Dane network.”