Fleets using TMW Systems’ Innovative IES, Access, or AccessPlus transportation management solutions can now extend real-time order and shipping information to their customers with the IES Freight Tracker portal, an integrated customer service and dispatch.
Replacing TMW’s Pressurize platforms, the new visibility portal enables carriers to improve customer satisfaction through accurate, transparent and timely order updates.
“More than ever before, transportation and logistics providers are facing pressure to provide customers with transparency into every step of the delivery process,” said Ray West, senior vice president and general manager of TMS solutions for TMW. “With the launch of the IES Freight Tracker portal, we are enabling Innovative IES users to meet these heightened expectations by giving them a way to provide customers with accurate, up-to-date load status whenever and wherever they want to access them.”
The IES Freight Tracker portal is designed to be a scalable and cost-effective customer support tool that integrates into a user’s existing Innovative IES platform. The web-based solution allows carriers to view shipments from multiple customer codes and utilize drag-and-drop functionality to reposition shipment details.
Users can offer their customers configurable, secure access to real-time delivery details. Transportation providers can easily customize settings for each customer, allowing them to view orders based on type and to sort and filter shipment details. In addition, customers can use the portal to access shipment documents and related images, export shipment data to Excel, and create up to seven hyperlinks to important documents indexed by order number.
Implementation of the IES Freight Tracker portal requires the use of Innovative IES, Access, or Access Plus solutions in version R9.7 or later along with the Innovative Web Edition module. Other requirements include an internet-connected device with a web browser and business-quality internet bandwidth.