Mack Trucks and Volvo Trucks North America introduced MVASIST, which gives customers an Internet application that simplifies the first step of the service process by providing the service writer with integrated fleet and manufacturer information.


MVASIST is fully integrated into Mack and Volvo systems to give service writers at dealerships instant access to parts information, service bulletins and MVPreferred customer-specific parts pricing. This information is based on the individual vehicle identification number and a customized fleet profile.

MVASIST enables service writers at participating dealerships to access factory build information for specific vehicles, alerting the service writer to required maintenance operations and inspections for the truck. The program then creates a comprehensive and accurate estimate, including related service operations, parts, labor, shop supplies, waste disposal fees and taxes. It also incorporates pricing for fleets that participate in Mack's MVPreferred parts program.

An important benefit of MVASIST is that fleets are assured of uniform service procedures and information, regardless of which Mack dealer performs the service. The estimate and service information is also available online for fleet managers to review and approve.

"MVASIST provides up-to-the-minute reporting that takes all the guesswork out of service and repair decisions, and means lower costs and greater vehicle efficiency and productivity. The more we use it to communicate with dealers and service locations and make better decisions, the greater the benefits we derive from it," said John Rauschl, manager of fleet accounts for Kenan Advantage Group, Canton, Ohio.

MVASIST is available in two configurations. MVASIST/Fleet is designed for customer fleets and incorporates fleet-specific operations, inspections and contact information; MVASIST/Pro expands on MVASIST/Fleet capabilities to provide estimating capabilities for any truck. Mack and Volvo are the process of rolling out MVASIST/Fleet to their dealer network.s Dealers may also sign up for MVASIST/Pro.