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Throughout the COVID-19 pandemic, truck dealers have been creating new procedures to help ensure the safety of employees and customers, from paperless document handling to pickup and delivery for customers. Mack and Volvo highlighted what some of their Certified Uptime dealers have been doing.
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Daimler Trucks North America said its recent and upcoming rollouts of Techlane, Service Pre-Authorization, and TechAssist will help dealers meet its goal of 24-hour maximum repair turnaround time.
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Meritor, Inc. recently made some changes to its site, MeritorPartsXpress.com, to help fleets find exactly what they need faster, as well as speeding up the ordering process.
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COVID-19 is taking the team out of teamwork, but the best fleets are staying ahead of the virus. Kevin Bergman of Prime and Mike Gomes of Bison explain how they are adopting to social distancing in the shop.
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Approximately two years ago, several owners of independent repair shops — ones not affiliated with a specific manufacturer — felt the need to band together to form a group that would allow them to better promote their business interests while also providing a more consistent service experience for fleets.
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Daimler Trucks North America has launched the second generation of its Express WriteUp mobile application. Express WriteUp2 helps service advisors and customers adhere to social distancing guidelines during the COVID-19 outbreak.
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Steve Bassett, dealer principal of General Truck Sales in Muncie, Indiana, took the helm of the American Truck Dealers as chairman during the 2020 ATD Show in Las Vegas.
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Four maintenance executives share their thoughts on the tough issues faced from behind the shop manager’s desk.
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Can you improve your shop’s efficiency without compromising quality?
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During a panel discussion during Heavy Duty Aftermarket Dialogue, trucking experts recognized that aftermarket businesses must continue to adapt to changing economic conditions and market forces alike.
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