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As medium-duty truck engine technology advances, more complicated repairs lead to more unscheduled downtime, according to the J.D. Power and Associates 2012 U.S. Medium-Duty Truck Engine and Transmission Study
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What do a pregnant woman from Maryland, a 48-year-old man from Ontario, and a driver in Seattle have in common? They are all victims of truck wheel-off incidents - a truck wheel flew off on the highway and struck their vehicles, in one case fatally
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If you have customers who think a filter's a filter, you've got an opportunity to educate them about why today's high-tech engines need a correspondingly sophisticated filtration system. For instance, take the plunger out of a fuel injector from one of today's diesel engines and hold it in your hand. The warmth of your hand will make the metal expand so you can't get the plunger back inside the barrel
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A few three-martini lunches and a hunting trip won't hurt your chances of keeping a good customer, but it will take more than a few perks to keep today's fleets coming back
Read More →When a truck has battery issues, fleets normally replace all the batteries so that truck can get back on the road
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So, have you noticed the high price of tires lately? Of course you have
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With 514,000 carriers running 9 million trucks and buses to contend with, the Federal Motor Carrier Safety Administration has had to develop a more effective way of tracking safety violations. It's called CSA, short for "Compliance, Safety, Accountability.
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Many fleet operations are too small to benefit from a sophisticated maintenance-management software system. They may be right, but probably not because there isn't a software product that would suit them
Read More →"If I had been up five minutes earlier, I wouldn't be having any conversations with anybody."
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In part one, we talked about how important it is to train technicians, and how classroom training that affords hands-on experience is the best. However, it's not always feasible to send your techs off for training or even to allot hands-on time at your own location
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