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SAN ANTONIO -- Almost 100 truck technicians from across the Rush Truck Centers dealer chain are gathered in San Antonio, Texas, this week to test their skill levels against their peers
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You don't have to go far to find a fleet having trouble with engines, spelling opportunities for aftermarket parts and service. In its 2012 U.S. Heavy-Duty Truck Engine and Transmission Study, J.D. Power and Associates found 46% of owners of one-model-year-old engines experienced some type of engine-related problem, up from 42% in 2011
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There's been a lot of attention paid lately to engine problems driven by new, more complex equipment developed to meet emissions regulations. Sometimes the most basic systems get overlooked because they aren't part of the new technology-driven dynamic.
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As medium-duty truck engine technology advances, more complicated repairs lead to more unscheduled downtime, according to the J.D. Power and Associates 2012 U.S. Medium-Duty Truck Engine and Transmission Study
Read More →What do a pregnant woman from Maryland, a 48-year-old man from Ontario, and a driver in Seattle have in common? They are all victims of truck wheel-off incidents - a truck wheel flew off on the highway and struck their vehicles, in one case fatally
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If you have customers who think a filter's a filter, you've got an opportunity to educate them about why today's high-tech engines need a correspondingly sophisticated filtration system. For instance, take the plunger out of a fuel injector from one of today's diesel engines and hold it in your hand. The warmth of your hand will make the metal expand so you can't get the plunger back inside the barrel
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A few three-martini lunches and a hunting trip won't hurt your chances of keeping a good customer, but it will take more than a few perks to keep today's fleets coming back
Read More →When a truck has battery issues, fleets normally replace all the batteries so that truck can get back on the road
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So, have you noticed the high price of tires lately? Of course you have
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With 514,000 carriers running 9 million trucks and buses to contend with, the Federal Motor Carrier Safety Administration has had to develop a more effective way of tracking safety violations. It's called CSA, short for "Compliance, Safety, Accountability.
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