SMC3, provider of technology tools for transportation, has announced the addition of an all-new customer support center at its headquarters in Peachtree City, Ga.

"The development of the dedicated facility supports SMC3's commitment to quality," said Jack E. Middleton, president and CEO of SMC3. "It enables our customers to achieve greater success in the marketplace by promoting favorable company relationships through prompt, accurate and courteous resolution of telephone, web site, email and other inquiries."
SMC3's customer support center receives and responds to all customer inquiries pertaining to every aspect of operations, including membership, billing, shipping, contract terms, sales orders of shelf products and account updates.
In addition, the new department is in charge of renewing and placing annual subscription orders for the National Motor Freight Classification (NMFC). The center will also operate the annual general rate increase order desk for SMC3's member carriers.
The department responds to all issues within one business day or otherwise notifies customers if there will be a delay in obtaining a final resolution. The new facility includes the installation of a call distribution system with a toll-free 800 number, and allows the caller to press zero and reach a live operator at any point during the call.
Clients can also access the customer support staff through a new, live instant messaging feature at www.smc3.com. Anytime during business hours, customers can click the "Talk Live" icon on the SMC3 site and a customer support representative is there to answer questions online, in a real-time format. SMC3 Technical Support can also be reached via this new online feature.
The installation of the customer support facility does not affect the operation of SMC3's technical support center. The technical support department is still handling all calls in reference to installation of software, integration troubleshooting, software support and updates to software. Although the two centers work in conjunction with each other,
Technical Support is still reached by calling the toll-free technical support phone number at (800) 272-3425.
To contact SMC3 Customer Support, call (800) 845-8090 or (770) 486-5800.