Fedex Corp. marks the 10th anniversary of fedex.com this month.

It was 10 years ago, the company launched fedex.com with full package status tracking functionality.
The Netscape browser, which made the web accessible to most Internet-connected people – of whom there were few at the time – had been introduced only months earlier.
Fedex’s vision was to provide customers with real-time information about shipments and reduce customer service call volume. It worked.
Today Internet-based systems are a critical part of FedEx. Electronic transactions account for almost two-thirds of the more than 5.5 million shipments the FedEx companies deliver daily. Seventy percent of the company's U.S. sales revenue is generated from these transactions. Over the years, customers have used fedex.com to track the status of over a billion packages online.
Tools like FedExGlobal Trade Manager and FedEx InSight make it easy for customers to conduct international commerce and manage supply chains.
FedEx Global Trade Manager offers printable forms and regulations required for international shipping and calculates duty and tax information for more than 118 countries. FedEx InSight offers visibility into a company's supply chain movements. FedEx Billing Online provides real-time access to customer accounts, invoices and/or paid shipment details.
The site, an essential factor of the company's branding strategy, contributes to the speed to market of new products and services. The site recently began supporting FedEx Kinko's and its office and printing services.