Routing and optimization technology provider GEOCOMtms has teamed up with Vocantas Inc. to bring automated customer self-service and home delivery scheduling to the retail industry.

The combined solution will enable customers to schedule delivery times automatically via the telephone and help retailers make more accurate delivery commitments.
Integrated into to the GEOCOMtms A.MAZE Suite, Vocantas’ Delivery OnCall enables voice automation of customer-facing processes. Delivery OnCall is an Interactive Voice Response system that enables customers to call in and -- using their touchtone keypad -- check when their purchases are scheduled to arrive in the retailers’ warehouse, schedule delivery to the home, and even request a.m. or p.m. delivery time. The system also performs outbound calls and automatically notifies customers that their purchases have been received and are ready for delivery.
The partnership between GEOCOMtms and Vocantas leverages each company’s core strengths to create a solution that addresses both the unique challenges associated with home delivery and the industry’s focus on building strong customer relationships.
For retailers, this means one more opportunity to enhance the customer service experience.
For more information, visit www.GEOCOMtms.com.