Heavy Duty Trucking Logo
MenuMENU
SearchSEARCH

FedEx Wins Appeal on Money-Back Guarantee Suit

Federal Express Corp. said Friday it won its appeal of an earlier decision handed down by a federal district court in San Diego. As a result,

by Staff
September 5, 2003
2 min to read


Federal Express Corp. said Friday it won its appeal of an earlier decision handed down by a federal district court in San Diego. As a result,
the company will not be liable for refunds of transportation charges for shipments delayed due to the strike by the International Brotherhood of Teamsters against UPS in 1997.
"We are grateful that the 9th Circuit Court of Appeals recognized that there was no wrong committed by FedEx and that a class action in this instance and award of damages had no basis. We appreciate the support from the thousands of grateful customers who refused to be members of this frivolous lawsuit," said Kenneth R. Masterson, FedEx Corp. executive vice president and general counsel.
During a 26-day period surrounding the Teamsters' strike, FedEx Express employees worked many hours of overtime to keep U.S. commerce moving, handling high volumes of shipments, as businesses sought alternatives to the idled UPS network. The majority of shippers said they were pleased with the efforts of FedEx Express.
Despite clear language in the FedEx Express Service Guide indicating that the FedEx Express Money Back Guarantee does not apply to delays due to strikes, and the company's press release announcing the suspension of the money-back guarantee during the period of the UPS strike, two shippers, represented by class action trial lawyers, filed a lawsuit against FedEx Express.
They asserted that the company was obliged to refund transportation charges for shipments delivered later than the normal commitment time. The District Court had earlier issued a ruling, without a trial, which would have resulted in payment of damages totaling approximately $70 million.

More Aftermarket

Graphic illustration of balancing quality and price with truck shop photo in the background
Maintenance•by Deborah Lockridge•August 6, 2026

What Three Fleets Are Doing Differently When Buying Truck Parts in 2026

With freight improving but costs still climbing, fleet maintenance executives explain how they're balancing price, quality, and supplier relationships.

Read More →
Heavy duty truck technician crouched down replacing brake drum
Maintenance•by News/Media Release•July 22, 2026

ConMet Expands Aftermarket Brake Drum Lineup With TruCast

A new heavy-duty truck brake drum option in the aftermarket gives customers more flexibility within the ConMet product family.

Read More →
Warehouse aisle with pallet racking filled with boxed inventory at a distribution center.
Maintenance•by News/Media Release•January 28, 2026

Phillips Opens High-Tech Distribution Center for Faster Parts Delivery

Phillips Industries’ new Cincinnati-area distribution center is now shipping aftermarket trucking parts nationwide, aiming to speed up delivery times for customers.

Read More →
Ad Loading...
Volvo VNL tractor-trailer.
Aftermarket•by News/Media Release•October 21, 2024

Volvo to Sponsor America’s Road Team for 2025

Volvo Trucks announced that it is extending its exclusive sponsorship of America’s Road Team for 2025.

Read More →
Maintenance•by Staff•April 4, 2024

Webb to Start Taking Orders for UltraSet Pre-Adjusted Wheel Hubs

Webb, which recently acquired the Stemco Trifecta pre-adjusted hub program, will soon start taking orders for its replacement pre-assembled hub, the UltraSet.

Read More →
Aftermarket•by News/Media Release•March 4, 2024

All-Makes Automatic Brake Adjusters, Ride Height Control Valves from Midland

SAF-Holland has added automatic brake adjusters and ride height control valves to its Midland All-Makes Program.

Read More →
Ad Loading...
Aftermarket•by News/Media Release•January 25, 2024

ZF Aftermarket Expands [pro]Academy Training

ZF Aftermarket said it is expanding its ZF [pro]Academy training and will be adding 40 new modules this year.

Read More →
Aftermarket•by News/Media Release•January 19, 2024

Eaton Adds Remanufactured Advantage Line of Clutches

Eaton has added its Advantage clutches to its remanufactured product line. The clutches feature a unique strap drive intermediate plate designed to allow customers to choose the latest OE specification

Read More →
Aftermarket•by News/Media Release•November 9, 2023

ConMet Acquires TruckLabs, the Creator of TruckWings

Commercial truck and trailer parts provider ConMet acquired TruckLabs, the company that created TruckWings, an aerodynamic device that attaches to truck cabs and deploys to close the gap between truck and trailer. TruckLabs now operates as a subsidiary of ConMet.

Read More →
Ad Loading...
Maintenance•by News/Media Release•September 27, 2023

Diesel Laptops Releases Fault-Code-to-Part-Number Tool

Diesel Laptops said its Truck Fault Codes allows users to input a fault code and immediately identify and order the parts needed to complete repair work.

Read More →