Detroit Diesel Corp.'s new G2 technician training and certification program is providing Detroit Diesel engine owners with faster service and improved quality. Just three months after its official launch, the program has been a success
across the company's extensive service network, the company claims.
"With our G2 program, the best place for you to have your Detroit Diesel engine serviced is a G2 shop," said Tom Diefenbaker, director of Technical Support.
The G2 or Guild 2.0 program builds on DDC's successful Guild program by training, testing, certifying and rewarding technicians who participate. Customers who visit a shop that participates in the G2 Expert Service Network will know their on-highway engines are in the hands of knowledgeable, highly- trained and certified technicians and parts associates with the most up-to- date information on their model year engine – whether it's a 10-year-old Series 60 or a 2007 MBE 900 featuring the latest emissions technology.
For technicians, the program focuses on training, certification, continuous improvement and recognition. They receive cutting-edge education through access to training modules that focus on how to diagnose and repair the most common engine issues; recognition of professional knowledge through certifications, as well as previous Guild service; opportunity for specialization or overall engine and parts knowledge; and career development.
The program, which was launched in late 2005, now has more than 540 service locations and more than 6,300 members. The numbers continue to grow as more of the service network participates in G2.