Werner Enterprises has integrated with the Navistar International 360 fleet management platform, a step forward for Werner to transition to cloud-based services.
By utilizing the API integration with Navistar, Werner is able to send trucks to certified OEMs with the parts inventory to quickly get vehicles back on the road, while also gaining warranty coverage on the repairs, Werner officials said in a press release.
Werner EDGE will continue to lead in the integration with direct APIs, with another Navistar integration in the pipeline, which will automate fault data to the providers.
“It is exciting to work with the Werner EDGE team on evolving their digital transformation initiatives for service event management,” said Navistar’s Director of Customer Aftermarket Technology Brian Mulshine. “Werner is finding creative ways to leverage available data from our systems to automate back office processes and improve the driver experience. Additionally, our dealers are utilizing more effective communications, allowing them to address service repairs efficiently.”
By offering a ten-minute time saving per repair event and reduction of data entry, the integration enables Werner’s call center team to address repair events in an average of two calls compared to a previous average of 12 calls per event.
In addition, streamlined service operations offer an improved repair velocity, allowing Werner’s professional drivers to get back on the road faster with a reduced dwell time of 30% on average.
The integration with Navistar launched in March and was built to follow the industry standard of the American Trucking Associations’ Technology Maintenance Council.