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ELDs give all fleets the opportunity to reap benefits by mining and analyzing their ELD data. Like any mining operation, you need tools to unearth the true nuggets.
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Electronic logging device customer service is rarely given priority in a pilot or trial phase, yet it's one of the most vital aspects to successful implementation. What should you ask potential ELD providers about customer service?
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As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul Romanaggi as chief CX officer.
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The last line of defense a fleet has in proper parts purchasing is the person selling the part. That's why relationships still matter, says Aftermarket Contributing Editor Denise Rondini.
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S&S Volvo, of Lima, Ohio, was honored for its outstanding performance in a number of key areas, including sales and support for other dealerships.
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With three generations currently in the workplace, practices that help you motivate one generation may not work on another.
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“Customer service is transactional,” said Colin Gold, owner of Gold Level Hospitality, during Heavy Duty Aftermarket Week. “What you really want to do is create a fan culture.”
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My mandate with this column is to write about the tools that keep our trucks rolling, the hardware and software and operational tricks that make the difference between earning a buck and going broke. But if you think about it, people are one of the most important tools you can have.
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Bestpass has promoted Alison Knowlton to senior director of customer experience, overseeing the toll payment and management company’s newly created customer experience division.
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Hino Trucks named five more Certified Ultimate dealers, with locations in New Jersey, Delaware, West Virginia, and Texas.
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