TomTom WebFleet now includes a new dispatch feature based on shortest travel time that will help businesses respond more rapidly to customers.

The online fleet management application WebFleet provides planning and dispatching of mobile workers to customers based on the quickest arrival time as opposed to the closest distance to customers. WebFleet takes into account traffic information and provides a complete overview of vehicles' estimated arrival times. This allows the customer to pick the correct vehicle for the job.

According to independent research by the the German Aerospace Centre, vehicle routing and ETA calculations powered by TomTom's HD Traffic and IQ Routes reduce average drive times by 13% and up to 30% in congested areas.

"This is an exciting development that gives companies a time-accurate planning option to help improve response times and standards of service," says Michael Geffroy, vice president of TomTom Business Solutions, North America. "With our travel time based, planning customers can be reached quicker than with traditional dispatching based on shortest distance. Businesses can inform customers of ETAs at the touch of a button, rather than keeping them waiting or being left in the dark over when to expect the arrival of a service engineer, sales representative or delivery ."

Travel time based dispatching has been made available to all customers of TomTom Business Solutions as part of their WebFleet subscription.