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Articlesby Jim ParkOctober 26, 2011

Extended Trade Cycles: Examining the Value of a Savvy Parts and Service Provider

Nobody likes surprises. Nevertheless, in the depths of the recent recession, fleets believing they could save a few dollars by holding onto equipment for another year or so got their share of surprises

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Articlesby Oliver PattonOctober 26, 2011

New CSA Federal Safety Program a Game-Changer for Aftermarket Service Shops

There's an alarm going off for businesses that repair and maintain heavy-duty trucks. Those who hear it are working hard to prepare themselves for the game-changing new federal truck safety regim

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ArticlesOctober 26, 2011

Nine Ways to Help Customers Beat the Fuel Bill

Fuel. Diesel or gasoline, it's one of your customers' biggest costs. Worldwide energy consumption will grow by 53% between 2008 and 2035, according to a repor

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ArticlesNovember 29, 2010

Parts & Service in the New Safety Environment

Trucks are probably the most complex vehicles on the highways today. They fairly bristle with electronic controllers, multiplexed wiring, and sensors

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Articlesby Jim ParkNovember 29, 2010

Reman Today: Remanufacturing Faces New Pressures in a Changing World

Why use new parts when used parts are half the price

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ArticlesAugust 16, 2010

21st Century Technicians

My 15-year-old daughter's life goal, since she was 6 years old, has been to be a pediatrician. This year, she was able to attend a National Youth Leadership Internship in Medicine

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Articlesby Deborah LockridgeAugust 16, 2010

Fighting Back: Regaining Market Share

In undercarriage components, independents have seen their share drop from 46 percent to 35 percent, while dealers have risen from 32 percent to 43 percent

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ArticlesMay 5, 2010

A New Groove: Alternatives Fuels and Hybrids Are Coming

We're wrapping up the winter-and-spring "show season," where conventions have shown the latest products and offered educational programs for all segments of the industry

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Articlesby Deborah LockridgeMay 3, 2010

Fleet Parts Buying Looking Up For 2010

The recession has not been good for the parts and service business. Dealers and independent distributors alike report a downturn like they've never seen

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ArticlesMarch 2, 2010

Innovation in the Execution: Three Ways Suppliers May Distinguish Their Products and Services in the Aftermarket

The heavy-duty aftermarket is hardly known as a bastion of innovation. By its very nature, the business is reactive: when a component breaks down it must be repaired or replaced

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