Photos: 2016 Truck Dealer of the Year Nominees
The Des Plaines, Illinois location of M&K Truck Centers was renovated in 2014 to expand the dealership’s footprint in the Chicago area.
The 51,000 square foot Byron Center, Michigan location of M&K Truck Centers is a full-service Mack and Volvo dealership with 31 bays.
Parts and service sales continue to be strong at Noerr’s International. The dealership can have parts at its facility in less than 24 hours to help improve uptime for its customers.
A peek at what Noerr’s George, now Noerr’s International looked like in the 1930s. Today Tom Noerr is the fourth generation to operate the dealership.
The sales staff at Noerr’s International helps customers spec trucks with the creature comforts that will enable them to attract drivers.
Customer service is very important to Dennis Thompson, chairman and CEO of Thompson Truck & Trailer.
Four Star Freightliner has six locations throughout Alabama, Georgia and Florida providing sales, parts and services to its customers.
Scott Stephens is a parts counter salesperson at the Montgomery, Alabama location.
Four Star Freightliner diesel technicians are 100% system certified. Pictured here is diesel technician Michael Earle who is based in the dealership’s Montgomery, Ala., location.
Four Star Freightliner is always scouting new talent. David Carroll, training manager and Joann Bartlett, administrative services manager, attend job fairs to attract future team members.
In 2009 M&K Truck Centers relocated its Kalamazoo, Michigan dealership and added Mack sales to its offering.
In September of 2011, Ron Meyering, president of M&K Truck Centers, acquired the assets of Chicago Mack which included this 68,000 square foot facility in Summit, Illinois.
Noerr’s International has been in the same locations in Lewiston, Penn., for 78 years, but today also has a parts only location in Milesburg, Penn., and parts and service location in Beavertown, Penn.
NorCal Kenworth is headquartered in Sacramento, California with additional locations in Anderson, Morgan Hill and San Leandro.
In 2011, NorCal Kenworth relocated its Gilroy, California dealership to a new facility off of Highway 101 in Morgan Hills.
In an effort to maximize uptime for customers NorCal Kenworth has adopted an 8/80 plan, Service departments are open 80 hours a week Monday through Friday and 8 hours during the weekend.
A team approach has allowed NorCal Kenworth to grow its parts and service operations over the years.
This is an aerial view of Thompson Truck & Trailer’s Cedar Rapids, Iowa headquarters.
When a truck comes into one of Thompson Truck & Trailer’s locations like this one in Sterling, Iowa, it is diagnosed quickly and if the repair will take two hours or less it is made immediately to get the truck back on the road as quickly as possible.
The dealership’s parts departments are stocked out of a central parts warehouse in Peosta, Iowa. Dennis Thompson says this allows him to pass savings along to his customers.