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Aftermarket Contributing Editor
Denise Rondini is a respected freelance writer in the transportation industry, she has covered the aftermarket and dealer parts and service issues since 1982. Now, she covers those areas exclusively for Heavy Duty Trucking and TruckingInfo.com.
She pens a monthly column, as well as maintenance features in Heavy Duty Trucking magazine.
Rondini is the recipient of two Jesse H. Neal Honors.
Whether you have lifts in your shop or not, there are some factors to consider before purchasing a lift or when determining whether the lift you have is right for your needs.
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The Internet is opening avenues for parts purchases that never existed before. But does it make sense for you to consider adding online parts purchasing to your parts buying strategy?
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On Nov. 22, the Massachusetts state legislature reconciled differences between two laws that were on the books in the state that mandated that vehicle manufacturers provide affordable access to all tools, software and information used to repair-late model vehicles.
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Daimler Trucks North America is taking steps to meet a goal of "undisputed leadership" in the aftermarket parts and service business, including revamping inventory and parts delivery and using technology to speed diagnosis and repairs.
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The relatively simple aftermarket of the ‘80s has become a rather complicated one. Fleets now have more choices than ever for their parts and service needs. Aftermarket Editor Denise Rondini explores these changes in her new HDT column.
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Every fleet knows how important oil is to the proper operation of their vehicles, but how can they determine if upgrading to a premium oil makes sense for them?
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The Massachusetts state legislature passed the nation's first "Right to Repair" law last summer, but it excluded vehicles over 10,000 pounds. However, in November, state voters overwhelmingly approved a different version of the law, which includes all motor vehicles sold in the state.
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Consolidation, more proprietary parts and increased competition are squeezing margins for those who sell heavy-duty truck parts. Industry experts are on the record saying that in the future, aftermarket parts distributors need to have service as part of their business if they want to remain profitable.
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It is an old trucking industry adage that while the sales department sells the first truck, the service department sells the second, third and fourth trucks. According to David Gerrard, senior vice president of distribution at Navistar, “Without an effective relationship on the service side of the house, it is very difficult to maintain the customer relationship.”
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It is not too often in the trucking industry that regulation is seen as a good thing. Yet the recent Compliance, Safety, Accountability regulations may prove the exception to the rule, at least when it comes to the heavy-duty aftermarket.
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