Paragon Software Systems has expanded its Paragon HDX solution to include a number of last mile fulfillment modules.
The software system is designed to allow retailers to make the most of their omni-channel fulfillment operations whether they are using their own fleet, carriers or a mixed fleet.
The ability to manage and track order fulfillment through a single system offers more visibility of the delivery process to retailers and consumers. This allows retailers to reduce costs and increase first-time delivery success, according to Paragon.
Paragon HDX goes beyond offering route optimization and configurable time windows by providing retailers with better control over all aspects of last mile order fulfillment. The company said this modular approach allows the system to be used as an end-to-end solution, or to fill the gaps in the retailer’s existing omni-channel fulfillment systems.
Paragon HDX covers everything from multi-channel order integration and capacity management, to customer communication, consignment tracking and day of delivery management.
The system is designed to integrate with existing warehouse management systems and order management systems. Paragon HDX can improve the utilization of drivers and vehicles, reducing inbound calls into customer service centers and increasing first time delivery success, per the company.
“As customer expectations grow, the cost of order fulfillment becomes more challenging for retailers trying to balance convenience for consumers with operational costs,” said William Salter, CEO and president of Paragon Software Systems. “Paragon’s modular system delivers unrivalled visibility throughout the order fulfillment process meaning retailers can be confident in meeting consumers’ increasing demands with a choice of convenient but cost effective delivery options.”