International Truck and Engine Corp. has recognized Tom Thayer of International Truck Sales of Richmond, Richmond, Va., as its 2005 Dealer of the Year.
The announcement was made at the 26th Annual Circle of Excellence black-tie awards ceremony, held at the Four Seasons Resort Wailea, Maui, Hawaii. Thayer is the seventh recipient of this prestigious honor, awarded annually based on strict performance criteria to only one of the more than 350 International dealers and distributors throughout the world.
Circle of Excellence was established to honor those International dealerships that best exemplify commitment to the International Diamond Standards Program. The program measures dealer performance in terms of operating and financial standards, market representation, and most importantly, customer satisfaction.
In order to earn this recognition, a dealer must be a consistent Circle of Excellence honoree, achieve extraordinary market penetration in new truck sales, realize strong growth in parts sales, demonstrate strong commitment to the leasing business, earn top customer satisfaction scores, and have a facility plan that effectively represents the International brand.
Thayer earned his bachelor’s degree from the University of Pennsylvania at Shippensburg and worked for Mack Truck for 14 years and International Truck and Engine for two years as vice president, Southeast Region. He became dealer principal of International Truck Sales of Richmond in 1998 and has been a Circle of Excellence winner every year since.
International Truck Sales of Richmond is a full-service dealership with three locations serving Richmond and its surrounding counties. The dealership offers International brand products, including the full line of International trucks, and all-makes parts, as well as a full-service repair, paint and body shop. As an affiliate of Idealease, an extensive leasing network, Idealease of Richmond offers an array of lease products and services, including full-service leasing, contract maintenance and rental.
Additional information is available at http://www.intltrucksrichmond.com.
The announcement was made at the 26th Annual Circle of Excellence black-tie awards ceremony, held at the Four Seasons Resort Wailea, Maui, Hawaii. Thayer is the seventh recipient of this prestigious honor, awarded annually based on strict performance criteria to only one of the more than 350 International dealers and distributors throughout the world.
Circle of Excellence was established to honor those International dealerships that best exemplify commitment to the International Diamond Standards Program. The program measures dealer performance in terms of operating and financial standards, market representation, and most importantly, customer satisfaction.
In order to earn this recognition, a dealer must be a consistent Circle of Excellence honoree, achieve extraordinary market penetration in new truck sales, realize strong growth in parts sales, demonstrate strong commitment to the leasing business, earn top customer satisfaction scores, and have a facility plan that effectively represents the International brand.
Thayer earned his bachelor’s degree from the University of Pennsylvania at Shippensburg and worked for Mack Truck for 14 years and International Truck and Engine for two years as vice president, Southeast Region. He became dealer principal of International Truck Sales of Richmond in 1998 and has been a Circle of Excellence winner every year since.
International Truck Sales of Richmond is a full-service dealership with three locations serving Richmond and its surrounding counties. The dealership offers International brand products, including the full line of International trucks, and all-makes parts, as well as a full-service repair, paint and body shop. As an affiliate of Idealease, an extensive leasing network, Idealease of Richmond offers an array of lease products and services, including full-service leasing, contract maintenance and rental.
Additional information is available at http://www.intltrucksrichmond.com.
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