CAT Dealer Goes Wireless With Air-Trak

Air-Trak Inc., a developer of the Cloudberry GPS tracking and communications system, announced that Michigan CAT, a Caterpillar dealer, has integrated its office systems with Cloudberry GPS tracking

and messaging to create a true mobile office for service technicians.
Michigan CAT integrated Cloudberry with its Dealer Business System to eliminate redundant paperwork. Cloudberry is a GPS tracking and messaging communications system that enables forms and reports generated by Caterpillar's DBS and Service Technician Workbench software to be transmitted wirelessly between CAT and service vehicles equipped with laptop computers. This paperless reporting system dramatically accelerates billing cycles while providing more accurate and timely reporting and historical data.
"By transmitting scheduling, service reports, and parts orders wirelessly to and from the field, we now have a virtually paperless system," said Mike DeMuro, product support manager of Michigan CAT.
To link DBS and Cloudberry, Michigan CAT uses an e-mail template in Microsoft Outlook that includes all of the information needed for scheduling and creating work orders.
Michigan CAT personnel simply drag data from the DBS into an e-mail for wireless transmission by Cloudberry. The technicians' final service reports and daily time tickets are also sent via the wireless Cloudberry system. Service reports are sent as an XML attachment that can be uploaded without manually typing the documents' content into the DBS.
For more information, visit www.air-trak.com.