2018 Truck Dealer of the Year Nominees [Photos]
Joe Alosa, president and CEO of New England Kenworth, says there is no such thing as “no” when someone needs service support at his dealerships.
The majority of customers at New England Kenworth are vocational customers who come back to their home base every night.
From a single location in Richmond Virginia, The Pete Store has grown to 14 locations (soon to be 15) in seven states.
A VIP Fleet Support Department gives key customers additional resources to monitor fleet health.
Bergey’s Truck Centers instituted solutions based selling, which allows them to provide solutions that better meet their customers’ needs.
Parts sales at Peach State Truck Centers have increased 700% in less than 10 years as the company has invested in more inventory to meet fill rates.
Peach State Truck Centers has increased truck sales in part because of the level of service the dealership provides.
Last year Peach State Truck Centers invested heavily in facility improvements including at the Norcross, Georgia headquarters.
Peach State Truck Centers operates 10 full-service sales, service and parts facilities in Georgia and Alabama.
This location in Chippewa Falls, Wisconsin is the newest for Mid-State Truck Service, which has six full-service sales, service and parts facilities.
The lobby at Mid-State Truck Service features a “History Wall,” which highlights the company’s 52 years in business.
This customer lounge at Mid-State Truck Service features a variety of amenities for the dealership’s customers while they wait for service on their vehicles to be completed.
Technicians at Old River Companies are sent to training on a regular basis to ensure they are up to date on the latest technologies. The dealership also has a program to grow its own technicians.
“We Work Harder” is the slogan at Old River Companies and applies to all facets of the dealership including the parts department.
Because of its diversified customer base, which includes larger over-the-road fleets and vocational fleets, Old River Companies carries an extensive parts inventory.
Young Truck Sales operates two full-service sales, service and parts facilities in Canton, Ohio.
Craig Young, president of Young Truck Sales says the owner-operator market is not dead but is changing to a model built on new entrepreneurs who buy differently.
Many of the New England Kenworth’s customers don't have stand by or replacement units so they count on the dealership to service their trucks quickly.
New England Kenworth has five full-service sales, service and parts locations in New Hampshire, Vermont and Maine
New England Kenworth keeps trucks in inventory so they can meet customer demand.
John Arscott, CEO and dealer principal at The Pete Store, says a good service culture includes trust, efficiency and communication.
The Pete Store does not have a traditional headquarters. Instead senior management is spread across its15 full-service sales, service and parts locations.
Connectivity has allowed The Pete Store to add service value to its broad base of customers.
Bergey’s Truck Centers have invested in technician training and 50% of its technicians are certified master technicians.
Bergey’s Truck Centers deliver parts to customers sometimes twice a day if needed.
Mark Bergey, president of Bergey’s Truck Centers, believes you need an extensive parts inventory to be competitive, and has invested in warehousing to make sure it stocks the parts its customers’ need.
The Bergey’s Truck Centers network consists of eight full-service sales, service and parts dealerships in Pennsylvania, New Jersey, Delaware and Maryland.
The service department at Peach State Truck Centers focuses on customer communication, throughput and individual assessment of technician proficiency.
Jon Vandehey, president and CEO of Mid-State Truck Service, says customers expect more timely service outputs and the dealership tries to deliver that.
Mid-State Truck Service has partnered with customers at four of its locations to fill a 53-foot trailer with toys that it donates to the Toys for Tots program.
Old River Companies operates eight full-service sales, service and parts facilities in Mississippi and Louisiana.
Lee White II, president of Old River Companies, says more of his customers want advanced safety systems spec’d on their trucks.
As a small dealership group, Young Truck Sales has always been a top provider of parts and service over its 60-year history.
Young Truck Sales relies on a relational sales model, which includes take good care of the customer from the bottom up.
Young Truck Sales has relied on referral based selling to increase the sales of medium- and heavy-duty trucks.