International Truck and Engine Corp,, and Decisiv announced a long term licensing agreement that will allow International to integrate its Diamond Estimating System and ServicePartner solutions, allowing dealers to provide consistent, straightforward estimates and repairs.
Under the agreement, Decisiv will license its advanced web-based technology to Navistar. Navistar will take control of and integrate the Diamond Estimating System and Service Partner software platforms to work seamlessly with the OEM's service and parts applications.
Launched in 2005, Diamond Estimating System is a web-based system that provides professional estimates and repairs for common operations at the customer's specific pricing level. It's used by hundreds of International dealers throughout the network and incorporates Navistar's parts catalog. In addition, Diamond Estimating System automatically checks recall and warranty information.
Beginning last year, Diamond Estimating System was combined with a new product, ServicePartner, which delivers expedited service, consistency and enhanced customer satisfaction to a growing number of fleet and dealership accounts. Through ServicePartner, the top 200 repair-related labor times are locked down based on fair, industry-established norms.
Diamond Estimating System and ServicePartner will interface with ISIS (International Service Information System), Navistar's comprehensive service application, which provides dealer and fleet technicians with easy access to service manuals, service bulletin updates, special campaigns and newsletters, operator manuals, warranty coverage and coding, new vehicle processing and standard repair time information.
These service systems are integrated with Navistar's Fleet Charge purchasing program that guarantees consistent national pricing on International and all-makes parts at more than 900 International dealers throughout North America.
Through Diamond Estimating System and ServicePartner, International dealers are able to provide fair and consistent labor times, expedited diagnostic advisories and accurate repair estimates to customers. With the integrated systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at more predictable costs.
Under the agreement, Decisiv will license its advanced web-based technology to Navistar. Navistar will take control of and integrate the Diamond Estimating System and Service Partner software platforms to work seamlessly with the OEM's service and parts applications.
Launched in 2005, Diamond Estimating System is a web-based system that provides professional estimates and repairs for common operations at the customer's specific pricing level. It's used by hundreds of International dealers throughout the network and incorporates Navistar's parts catalog. In addition, Diamond Estimating System automatically checks recall and warranty information.
Beginning last year, Diamond Estimating System was combined with a new product, ServicePartner, which delivers expedited service, consistency and enhanced customer satisfaction to a growing number of fleet and dealership accounts. Through ServicePartner, the top 200 repair-related labor times are locked down based on fair, industry-established norms.
Diamond Estimating System and ServicePartner will interface with ISIS (International Service Information System), Navistar's comprehensive service application, which provides dealer and fleet technicians with easy access to service manuals, service bulletin updates, special campaigns and newsletters, operator manuals, warranty coverage and coding, new vehicle processing and standard repair time information.
These service systems are integrated with Navistar's Fleet Charge purchasing program that guarantees consistent national pricing on International and all-makes parts at more than 900 International dealers throughout North America.
Through Diamond Estimating System and ServicePartner, International dealers are able to provide fair and consistent labor times, expedited diagnostic advisories and accurate repair estimates to customers. With the integrated systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at more predictable costs.
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