Volvo Honors Its Top Service Technicians for 2007

No one knows Volvo trucks better than the technicians at Volvo Trucks North America's 325 dealerships. And last month, the best of the best service and parts personnel from Volvo's dealer network gathered at Volvo headquarters

in Greensboro, N.C., to choose the North American winners of the Volvo VISTA competition.
VISTA is a hands-on competition to highlight technician excellence. It is also an effective way to maintain a high level of technical skill and proficiency in the Volvo dealer network. Hundreds of employees compete in the six-month program, which requires a significant dedication of time and effort by the participants. The VISTA competition is held every two years among three-person teams fielded by Volvo dealers, usually consisting of a mix of service and parts experts.
The 2007 North American VISTA competition was won by the team from Beaver Truck Centre, Winnipeg, Manitoba. The team consisted of Dan Teleglow, Dennis Baehnk and Chris Dunn.
For winning the competition, each member of the Beaver Truck Centre team received a new Harley-Davidson motorcycle and top-of-the-line Snap-on tools.
There are three rounds of competition involving online technical questions to produce six teams of finalists - one from each of the four U.S. regions, and two from Canada. The six teams then traveled to Greensboro for the final round. All the answers for the written questions are contained in Volvo service and parts literature, and the finalists were tested on their knowledge of service bulletins and ability to look up parts and service information within the Volvo system. There was also a strong hands-on element to the competition, where the contestants had to troubleshoot pre-determined faults placed on a Volvo truck.