TravelCenters of America (TA) is improving its truck roadside assistance program and renaming it TA RoadSquad. TA has made improvements in order to diagnose, dispatch and repair disabled trucks quicker and get customers back on the road.
“Downtime is a fleet and professional driver’s No. 1 enemy. TA has developed new protocols to get drivers back on the road quicker,” said Randy Graham, vice president of marketing for TA’s Truck Repair business. “Over the past year we added a centralized dispatch center, expanded our capabilities to diagnose problems through our dispatchers and added more than 30 new roadside service vehicles to the RoadSquad fleet. Coupling that with the continuation of TA’s service bay expansion program across our network, we’re now better able to service professional drivers roadside or at TA service centers.”
The enhanced TA RoadSquad utilizes over a dozen trained dispatchers that start the service diagnosis as soon as the call comes in. The nearest available TA RoadSquad truck is then identified and a service technician is promptly sent to the disabled truck. Depending on diagnoses, the TA RoadSquad can service a truck at the point of breakdown or at the closest of TA’s 157 nationwide repair locations. With more than 250 trucks, TA RoadSquad is a mobile service unit prepared to identify a service problem quickly and get professional drivers back on the road faster.
“Downtime is a fleet and professional driver’s No. 1 enemy. TA has developed new protocols to get drivers back on the road quicker,” said Randy Graham, vice president of marketing for TA’s Truck Repair business. “Over the past year we added a centralized dispatch center, expanded our capabilities to diagnose problems through our dispatchers and added more than 30 new roadside service vehicles to the RoadSquad fleet. Coupling that with the continuation of TA’s service bay expansion program across our network, we’re now better able to service professional drivers roadside or at TA service centers.”
The enhanced TA RoadSquad utilizes over a dozen trained dispatchers that start the service diagnosis as soon as the call comes in. The nearest available TA RoadSquad truck is then identified and a service technician is promptly sent to the disabled truck. Depending on diagnoses, the TA RoadSquad can service a truck at the point of breakdown or at the closest of TA’s 157 nationwide repair locations. With more than 250 trucks, TA RoadSquad is a mobile service unit prepared to identify a service problem quickly and get professional drivers back on the road faster.
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