Mack Trucks Inc. is conducting customer clinics throughout the U.S. and Canada in conjunction with its distributor network.
The sessions are offered by the North American Institute, distributor and customer training operation for Mack, and include the company’s strategy for meeting 2007 standards. “It’s important for us to be as open as possible with our distributors and customers about our 2007 plans,” said Paul Vikner, Mack president and CEO. “They’re understandably concerned about what 2007 is going to bring, particularly the impact on their businesses. So we owe it to them to communicate how we plan to meet these standards, and, quite frankly, put their minds at ease about the new engines Mack is going to be bringing to the market – which we’re confident are going to provide breakthrough quality and performance.” The North American Institute began offering information on 2007 last year in courses attended by more than 300 customers. Over 80 customers have participated in the four clinics conducted to date this year, which cover the subject in far more detail. Each session lasts approximately five hours. Topics include Mack’s history, current product offerings, and the company’s EPA'07 solution, which features an advanced version of the cooled exhaust gas recirculation system (CEGR) currently used for NOx control on the Mack ASET Highway engines, of which there are more than 15,000 on the road today. Mack refers to the advanced version of this system in its new engines as “high performance exhaust gas recirculation,” or HEGR. A diesel particulate filter, or DPF, is used for particulate control. “We got an outstanding response to the session that Barry Yeager from the North American Institute conducted here in June,” said Greg Beman, sales manager at Seattle Mack. “Close to 50 customers participated, and Barry did a great job of walking them through the ’07 situation. His candor was much appreciated. And as far as I know, Mack is the only one doing this kind of thing.”
media brand
0 Comments
See all comments