Michelin Commercial Service Network Increases Coverage, Road Service Calls

September 2011, - Feature

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The Michelin Commercial Service Network has added approximately 200 locations to increase its coverage by nearly 70% since being launched in February.

The network also has enhanced the Michelin ONCall Emergency Road Service, which will handle a projected 80% more events this year than it did in 2010.

The network's 1,700 professionally trained technicians are focused on a roll time target of less than 2 hours for Michelin ONCall ERS. After-hours road service is coordinated through a centralized dispatch system with no dispatch fee for Michelin National Account or Advantage Program fleets in service calls with Michelin tire purchases, the company said.

By registering at no charge for the Michelin Premier Service Offer, fleets can track their individual ERS event activity online. Upgrading to Premier Elite gives fleets access to additional comprehensive monthly ERS analysis.

The Michelin Premier and Premier Elite online reporting tools help fleet managers keep track of assets and reduce operational costs. Easy-to-use dashboard reporting tracks everything from purchases to scrap tires, saving fleets time, Michelin said.

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