Fleet Management

Consumers Blast UPS and FedEx for Missed Christmas Deliveries

December 26, 2013

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Package delivery giants UPS and FedEx Express may wind up getting a lump of coal in their stocking next Christmas after failing to delivery for some consumers shipments in time for this year's holiday.

The two companies scrambled the day after Christmas to finally delivery presents to customers who are angry over them not showing up on time, reports NBC News

Both say the culprit is bad weather and increased demand for deliveries, due to increased online sales, pushing their network capacity. Customers took to social media to lambast them for their lack of on-time performance. 

What really got under some customers skin was that UPS reportedly was offering next day delivery for shipments ordered by Dec. 23. However, Entrepeneur.com points out the blame also lies with consumers who waited until the last moment to place their orders with online retailers. 

No matter who is at fault, it's safe to say both UPS and FedEx will be thoroughly examining the situation in the months ahead to make sure it doesn't happen again next year, otherwise consumers may take their business to the U.S. Postal Service, which is in need of a huge financial boost following billions of dollars in losses.

Comments

  1. 1. Greg Foreman [ December 26, 2013 @ 03:45PM ]

    The facts surrounding this article illustrates the fact that the general public neither appreciate nor understand the uncontrollable forces the logistics industry is forced to operate under. The fact that the US faced record cold, inclement weather over 75% of the country apparently is not an acceptable excuse for failing to deliver the “thing of a ma jig” or that “what-cha ma call it” ordered for Christmas. Furthermore, people need to get a life and mature to the fact that somethings, some occurrences are literally uncontrollable. Getting that “special” gift from or for someone is not worth any ones life. In a theological euphemism, such occurrences are further proof of God's existence. Unless and until someone or some company develops a way to control or influence the weather, any and all commercial enterprises are subject to meteorology and, as such, late deliveries, though unwelcomed, are a 'fact of life'. Paraphrasing a popular inscription on multitudes of redneck baseball caps, '__it happens'. Learn to live with it!

  2. 2. O F [ December 27, 2013 @ 07:05AM ]

    In the transport business. Purposely scaled back commitment (offering capacity) to FedEx this season. Last year (and in years prior) we made holiday commitments only to be holding drivers back for their loads and then have them cancel. And they offer a pittance for TONU. No partnership there.
    Decided to offer capacity elsewhere. Granted weather has been a challenge, XMAS falls mid week when capacity shrinks, and people that wait to the last minute must understand they do so with risk.

  3. 3. Stormy [ December 27, 2013 @ 07:52AM ]

    Oh no..... Anne Ferro is the grinch who stole Christmas.

  4. 4. Tom Q [ January 02, 2014 @ 09:58AM ]

    I found the closing statement particularly interesting; "No matter who is at fault, it's safe to say both UPS and FedEx will ... make sure it doesn't happen again next year, otherwise consumers may take their business to the U.S. Postal Service," - I suppose that; if you like your Postal Service, you can keep your postal service. Period. - My wife and I did a lot of mail order gift giving this year and in the several instances where we had tracking and delivery issues, the parcels were being handled by "Mail Innovations" and "Smartpost", each a collaboration between the U.S. Postal Service and UPS/'Fedex, respectively. UPS and Fedex are taking the heat, but I wonder ???

 

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