Aftermarket

Articles

Fighting Back: Regaining Market Share

In undercarriage components, independents have seen their share drop from 46 percent to 35 percent, while dealers have risen from 32 percent to 43 percent

Articles

Talking to the Competition

Bob Nuss has truck parts in his blood. His dad was a truck mechanic in Rockford, Ill., while he was growing up, and eventually became a Mack distributor in 1959

A cut here, a splice there: Today's complex electrical systems won't tolerate jury-rigged repair jobs. There are fewer and fewer user-serviceable systems on trucks. (Photo by Jim Park)

Articles

Wired For Profit: Today's Electrical Systems

The more things change, the more they stay the same. Nowhere better does that expression resonate than with heavy truck electrical systems

Technology can be used to streamline communications and make customers happy. (Photo by W. W. Williams)

Articles

Five Tips For High-Tech Communication

Before W.W. Williams adopted a customized version of the Decisiv Service Management Platform, the Detroit Diesel and Allison Transmission distributor would keep repair quotes in an Excel file or on a Post-it note

Articles

Make Training and Education Pay

To be successful in today's heavy-duty aftermarket, you must have a clear competitive edge over your competitors

Articles

Hybrids Explained: HDAW Looks at the Technology

Diesel-electric hybrids are increasingly popular in vocations such as utility trucks and pickup and delivery

Articles

Dealer Vs. Distributor: Panel Highlights Importance of Service Operations

OEM truck dealers and independent aftermarket distributors often have a love/hate relationship. So Stu MacKay, president of market research and consulting firm MacKay & Co., got a dealer and a distributor on stage at HDAW for a panel discussio

Jason Bader tells distributors at HDAW how to find cash in their businesses.

Articles

Four Ways to Find Cash in Your Business

A fundamental understanding of what constitutes the cash in your business is key to making the most of it. That was the message from Jason Bader, consultant from The Business Team, in one of the best business sessions - Finding Cash in Your Busines

Articles

Lip Service Just Doesn't Get It Done

How many times have you attempted to make a point to someone, perhaps repeatedly, and heard something like, "Yeah, yeah, I understand, I'll get to it"? This is a response I get from a handful of business school classmates when I make my annual call to ask for money

Articles

A New Groove: Alternatives Fuels and Hybrids Are Coming

We're wrapping up the winter-and-spring "show season," where conventions have shown the latest products and offered educational programs for all segments of the industry

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