Aftermarket

Articles

Parts & Service in the New Safety Environment

Trucks are probably the most complex vehicles on the highways today. They fairly bristle with electronic controllers, multiplexed wiring, and sensors

Articles

Reman Today: Remanufacturing Faces New Pressures in a Changing World

Why use new parts when used parts are half the price

Articles

Rude Awakening

A lot of your customers are going to find the new CSA 2010 enforcement regime painful. Helping them avoid that pain is good business

Articles

Selling Has Nothing To Do With Selling

'People continue to sell as if they were in a quaint Norman Rockwell painting. That no longer works like it used to," said Rich Farrell, president of Tangent Knowledge Systems, during a presentation at Heavy Duty Aftermarket Week earlier this year

Articles

21st Century Technicians

My 15-year-old daughter's life goal, since she was 6 years old, has been to be a pediatrician. This year, she was able to attend a National Youth Leadership Internship in Medicine

Articles

Fighting Back: Regaining Market Share

In undercarriage components, independents have seen their share drop from 46 percent to 35 percent, while dealers have risen from 32 percent to 43 percent

Articles

Talking to the Competition

Bob Nuss has truck parts in his blood. His dad was a truck mechanic in Rockford, Ill., while he was growing up, and eventually became a Mack distributor in 1959

A cut here, a splice there: Today's complex electrical systems won't tolerate jury-rigged repair jobs. There are fewer and fewer user-serviceable systems on trucks. (Photo by Jim Park)

Articles

Wired For Profit: Today's Electrical Systems

The more things change, the more they stay the same. Nowhere better does that expression resonate than with heavy truck electrical systems

Technology can be used to streamline communications and make customers happy. (Photo by W. W. Williams)

Articles

Five Tips For High-Tech Communication

Before W.W. Williams adopted a customized version of the Decisiv Service Management Platform, the Detroit Diesel and Allison Transmission distributor would keep repair quotes in an Excel file or on a Post-it note

Articles

Make Training and Education Pay

To be successful in today's heavy-duty aftermarket, you must have a clear competitive edge over your competitors

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