Bestpass has promoted Alison Knowlton to senior director of customer experience, overseeing the toll payment and management company’s newly created customer experience division.
Hino Trucks named five more Certified Ultimate dealers, with locations in New Jersey, Delaware, West Virginia, and Texas.
Service advisors use an Android app to quickly gather vehicle issues, assign codes, and guide technicians into repairs.
Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle condition reporting.
International Truck has announced the release of its Diamond Edge Certified Program to recognize dealers for their commitment to uptime and to drive awareness of the best performing dealers to customers.
Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.
The system replaces the traditional first in, first out method of working on customers’ vehicles by diverting jobs that will take under four hours to special service bays with dedicated technicians.
McNeilus Truck and Manufacturing’s Street Smart Service announced the new Technical Support Center hotline for the company's refuse trucks and mixers
Meritor is adding dedicated customer support for aftermarket differential- and transmission-component rebuilders enrolled in the Drivetrain Direct program.
Eaton added a series of initiatives to the company’s Roadranger service network to better meet the needs of North American heavy-duty trucking fleets.
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