ELDs give all fleets the opportunity to reap benefits by mining and analyzing their ELD data. Like any mining operation, you need tools to unearth the true nuggets.
Electronic logging device customer service is rarely given priority in a pilot or trial phase, yet it's one of the most vital aspects to successful implementation. What should you ask potential ELD providers about customer service?
As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul Romanaggi as chief CX officer.
The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a customer experience approach, among other issues.
The last line of defense a fleet has in proper parts purchasing is the person selling the part. That's why relationships still matter, says Aftermarket Contributing Editor Denise Rondini.
S&S Volvo, of Lima, Ohio, was honored for its outstanding performance in a number of key areas, including sales and support for other dealerships.
With three generations currently in the workplace, practices that help you motivate one generation may not work on another.
“Customer service is transactional,” said Colin Gold, owner of Gold Level Hospitality, during Heavy Duty Aftermarket Week. “What you really want to do is create a fan culture.”
My mandate with this column is to write about the tools that keep our trucks rolling, the hardware and software and operational tricks that make the difference between earning a buck and going broke. But if you think about it, people are one of the most important tools you can have.
Bestpass has promoted Alison Knowlton to senior director of customer experience, overseeing the toll payment and management company’s newly created customer experience division.