The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a customer experience approach, among other issues.
The last line of defense a fleet has in proper parts purchasing is the person selling the part. That's why relationships still matter, says Aftermarket Contributing Editor Denise Rondini.
S&S Volvo, of Lima, Ohio, was honored for its outstanding performance in a number of key areas, including sales and support for other dealerships.
With three generations currently in the workplace, practices that help you motivate one generation may not work on another.
“Customer service is transactional,” said Colin Gold, owner of Gold Level Hospitality, during Heavy Duty Aftermarket Week. “What you really want to do is create a fan culture.”
My mandate with this column is to write about the tools that keep our trucks rolling, the hardware and software and operational tricks that make the difference between earning a buck and going broke. But if you think about it, people are one of the most important tools you can have.
Bestpass has promoted Alison Knowlton to senior director of customer experience, overseeing the toll payment and management company’s newly created customer experience division.
Hino Trucks named five more Certified Ultimate dealers, with locations in New Jersey, Delaware, West Virginia, and Texas.
Service advisors use an Android app to quickly gather vehicle issues, assign codes, and guide technicians into repairs.
Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle condition reporting.