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Customer Service

Volvo Names Ohio Dealership North American Dealer of the Year

S&S Volvo, of Lima, Ohio, was honored for its outstanding performance in a number of key areas, including sales and support for other dealerships.

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Generational Differences Present Challenges for Employers

With three generations currently in the workplace, practices that help you motivate one generation may not work on another.

HDAW Speaker Encourages Making Fans of Customers

“Customer service is transactional,” said Colin Gold, owner of Gold Level Hospitality, during Heavy Duty Aftermarket Week. “What you really want to do is create a fan culture.”

Commentary: Civility is an Important Trait

My mandate with this column is to write about the tools that keep our trucks rolling, the hardware and software and operational tricks that make the difference between earning a buck and going broke. But if you think about it, people are one of the most important tools you can have.

Service Sped Up by New Process at International Dealers

Service advisors use an Android app to quickly gather vehicle issues, assign codes, and guide technicians into repairs.

Rush, Decisiv to Link Service-Info Management Systems

Integrating the RushCare communications management system with Decisiv's service platform will improve service, reduce waiting times and sharpen billing accuracy for truck and bus operators and leasing customers.

Noregon Systems Releases JPro 2015 v1

The latest version of Noregon's JPro has data updates for Cummins and Detroit as well as Ford, GM and Sprinter modules through 2015. It also includes expanded coverage of model years and diagnostic data for Freightliner and Freightliner Cascadia body and chassis controllers.

Rand McNally Announces TrueTrack for Fleet Managers

Rand McNally has released the TrueTrack service, a web-based solution for improving driver safety, enhancing customer service and reducing fuel usage.