Approximately two years ago, several owners of independent repair shops — ones not affiliated with a specific manufacturer — felt the need to band together to form a group that would allow them to better promote their business interests while also providing a more consistent service experience for fleets.
April 14, 2020
Next to finding and retaining technicians, one of the biggest challenges fleets face is keeping technicians trained. One solution? Bringing more technology into the shop — specifically augmented reality (AR) and virtual reality (VR).
December 5, 2019
There is a lot of talk in the industry about the need for more technicians, but we continue to have a problem finding qualified techs and attracting new people to the industry, so we will have to continue to talk about it.
May 13, 2019
You might want to consider having someone put “fresh eyes” on your processes and procedures.
September 4, 2018
Fleets say they want to outsource more of their maintenance and repair, but continue to do much of it in-house as they try to find service providers that can meet their needs.
January 29, 2018
Because of the importance of parts and service to fleet efficiency, fleet owners and managers pay close attention to developments and trends in the truck parts and service aftermarket. Aftermarket Editor Denise Rondini recaps some of the key aftermarket issues from 2017.
December 20, 2017
No matter how well-made trucks are, they are going to break down occasionally, and they will always require maintenance on a regular basis. Enter the need for finding qualified technicians and then retaining them.
May 20, 2016
The truck parts and service aftermarket got a lot of attention in 2015, as the focus of many fleets shifted to total cost of operation rather than cost per mile. This shined a bright spotlight on maintenance and repair practices as ways to keep asset utilization high.
December 22, 2015
While truck dealers and other service providers may not be able to do anything to fix the driver shortage, they can play a big role in helping keep trucks on the road longer, which can reduce the need for additional drivers.
December 15, 2015
Executive Contributing Editor Rolf Lockwood discusses wheel integrity and the importance of technicians being well-versed in the rules of fastening wheels properly.
April 8, 2014
Inland Truck Parts is an independent parts and service operation, but it says the quality of its technicians rival that of OE dealers. Its latest commitment to that is a new 15,000-square-foot training facility in Olathe, Kan., a Kansas City suburb.
June 4, 2013
Every shop wants its technicians to be as proficient and productive as they can. Yet most shops fail to see the things that are getting in the way of achieving this goal.
April 15, 2013