TransCore is one of two finalists in the International Customer Management Institute's (ICMI) Membership's Global Call Center of the Year Award in the small-to-medium category. The award honors the best call centers
from among ICMI's 5,000 members in 50 countries.
"The vast majority of call centers are small-to-medium sized," said Brad Cleveland, president of ICMI. "We honor these centers with their own award to recognize their incredible accomplishments under challenging conditions."
As a finalist, TransCore has undergone a full-day site visit and interviews with ICMI judges. Award winners will be announced at the Annual Call Center Exhibition in San Diego on Sept. 11.
TransCore's customer call center supports products and services within the company's 3sixty suite of transportation management products. This includes the Internet-based freight-matching platform that matches shippers, brokers and long-haul carriers and facilitates the movement of approximately $40 billion in freight annually. The 40-person customer call center located outside of Portland, Ore., provides customer service, technical support, and training for more than 20,000 customers across the country.
TransCore's 3sixty suite of products and services provides essential tools such as freight matching, satellite-based asset tracking, and accounting and dispatch software, among others, for carriers, shippers, brokers and logistics professionals to gain enterprise-wide efficiencies.
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