Navistar's warranty performance and service partnership agreement with Love's and Speedco is now fully operational, the company has announced.
First announced in March, the deal adds more than 320 Love’s and Speedco locations and more than 1,000 technicians to Navistar’s International Truck service network, bringing the network to more than 1,000 sites in North America.
The network will continue to expand as Love’s adds more locations. In preparation for the launch, the companies spent the last four months traveling the country with six training trailers, putting technicians through classroom, online, and hands-on training to ensure a consistent experience whether going to a Love's, Speedco or International Truck dealer.
Under the partnership agreement, most Love's and Speedco service locations are now authorized to perform warranty work with service repair times of three hours or less for all International Class 6 through 8 trucks covered by a Navistar-issued new-product warranty, as well as the company's extended warranties and used truck warranties.
Love's and Speedco locations now also accept Fleet Charge cards, which guarantee consistent parts pricing.
"This newly activated partnership with Love's is providing our customers with increased repair velocity, expanding their access to same-day service for a wide array of light mechanical repairs," said Friedrich Baumann, Navistar president, Aftersales and Alliance Management. "This added repair velocity is in turn delivering enhanced uptime, which is a critical factor in our customers' business success.”
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