As in years past, providing unparalleled levels of customer service continues as the primary and overwhelming reason why companies choose to operate a private truck fleet. In this year’s survey, more than 90% of the respondents answered customer service. That was defined by respondents by attributes including flexibility, reliability, dependability, a desire to put company employees in front of the customer, building access and security.
As in years past, providing unparalleled levels of customer service continues as the primary and overwhelming reason why companies choose to operate a private truck fleet. In this year’s survey, more than 90% of the respondents answered customer service. That was defined by respondents by attributes including flexibility, reliability, dependability, a desire to put company employees in front of the customer, building access and security.
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