J.J. Keller offered round the clock customer service for its ELD products to help fleets deal with any issues during the CVSA International Roadcheck. 
 - Photo courtesy J.J. Keller & Associates

J.J. Keller offered round the clock customer service for its ELD products to help fleets deal with any issues during the CVSA International Roadcheck. 

Photo courtesy J.J. Keller & Associates

J.J. Keller & Associates reported that 90% of drivers using the company’s electronic logging device solutions were able to successfully transfer eLog data to inspectors during the Commercial Vehicle Safety Alliance’s International Roadcheck.

This year’s Roadcheck inspection put a special emphasis on hours of service compliance because of the newly implemented ELD mandate, and J.J. Keller offered round-the-clock roadside help for customers, taking an average of 39 seconds to connect to one of the company’s compliance experts.

“In addition to our 24x7 help line, we wanted to have a presence at the inspections to immediately help drivers or inspectors who might have questions about our technology,” said Becky Brill, training specialist with J.J. Keller. “The J.J. Keller ELDs that came through while I was on site operated well, with no questions. Everyone was happy about that, including the inspectors, because if drivers struggle to show their ELD information, or the technology isn’t clear to the inspectors, that creates a delay in everyone’s day.”

Brill was among the three J.J. Keller associates who were present during roadside inspections over the course of the three-day Roadcheck inspection period. While not every J.J. Keller ELD-equipped fleet passed the roadside inspection, the company said that those problems were because carriers had not populated a required field within the system or needed to update to a more current software release.


Related: 7 ELD Tips for Roadcheck Inspection Blitz

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