Consumers expect that product and service deliveries at their homes will be matched to their schedules, and a company’s ability to make its supply and service chains more dynamic will mean the difference between thriving and being left behind. To meet this new standard, Telogis introduces Telogis Appointment as an extension of its comprehensive, cloud-based location intelligence software platform and the latest addition to the Telogis Route Planning Suite.
Telogis Appointment improves customer service by allowing consumers to choose delivery windows that are most convenient for them while also being most cost effective for the deliverer. It also helps shipping companies reduce turn times by matching delivery times to customers’ open times to receive goods, and pushing ETAs to the receiving parties via text or email – all in real time.
When customers interact with online scheduling tools or speak with a customer service representative by phone, Telogis Appointment will provide multiple available time window appointments based on pre-determined criteria such as delivery cost, available resources, proximity of existing vehicles and resource capabilities of technicians or delivery specialists.
Telogis’ integrated work order management, routing and scheduling programs provide customer service representatives with optimized appointment times/windows that allow the customer to choose a time that works best for them. This dynamic back-office coordination takes into account factors such as vehicle location, onboard tools, skill sets, routing and schedule, and only presents appointment options that will be profitable.
Telogis Appointment also delivers integration to/from existing Customer Resource Management or other customer service portals and initiates a call to/from appropriate applications in order to present profitable appointment options.