A dilemna, dispatchers and drivers…maddening to customers…a thorn in fleet management’s side. That pretty much describes the impact of an unexpected vehicle breakdown (and aren’t they all unexpected?).
More often than not, these events are the result of a reactive approach to maintenance. In contrast, fleets that approach maintenance proactively have great success in eliminating the potential for critical maintenance events that wreak havoc with revenue per mile, delivery schedules, repair costs and equipment utilization.
Here are some ways fleets take control of maintenance and prevent budget-busters.
Electronic driver vehicle inspection reports automate the creation of inspection tickets and work orders. An inspection form prompts the driver to complete required information. When a driver notes a defect on the eDVIR, the system automatically red-tags safety-related issues for highest priority maintenance.
The system speeds workflow and getting a truck back on the road by notifying maintenance and dispatch before a truck comes in instead of depending on a piece of paper that may get lost in an inbox. Dispatch has access to estimated completion time and therefore can make arrangements for an additional truck to ensure on-time delivery.
When the vehicle repair is completed, a message is sent to dispatch and the vehicle’s scheduled driver, describing the corrective action that was completed. A complete report, including eDVIRs that do not require maintenance, is stored in the system to provide a comprehensive vehicle maintenance history.
Having a vehicle’s maintenance/repair history helps management make better decisions about future issues and vehicle purchases, as well as avoid fines and heavy penalties associated with roadside inspections under CSA.
Think of fault codes as an early warning system that’s powered by engine data. Exception alerting identifies potential mechanical issues, so maintenance can nip them in the bud before they become delivery headaches and major repair problems with high price tags.
Early issue resolution helps the bottom line from the expense and income side by reducing major maintenance and towing costs and increasing revenue miles driven per day. This proactive tool speeds diagnostics and scheduling. Maintenance doesn’t have to wait until a truck arrives at the shop or dealership to determine how urgent an issue may be. They can schedule necessary repairs well in advance.
Fault-code reporting helps maintenance advise drivers what to do when they see the check-engine light. It’s not only reassuring to drivers, but also helps prevent unnecessary, unplanned trips to and stops at dealerships.
An automated trailer-tracking system provides odometer readings that accurately represent trailer utilization. By creating location-based hook and drop events for the trailer and storing date/time, location, vehicle and trailer odometer information for the events, fleets have a history that enables accurate, usage-based maintenance for trailers.
Reduce out-of-route miles
Out-of-route miles cause unnecessary wear and tear on vehicles as well as costly fuel loss. Start by establishing a variance tolerance and identifying drivers who exceed it in a report that compares actual miles driven with published miles for each trip. Make the number of times a driver exceeds the threshold within a given period a performance metric on the driver scorecard.
Imagine more productive drivers who drive more…happier customers who receive deliveries on time…a maintenance budget free of surprise (and excessive) repair costs. Everyone wins with proactive maintenance.