Volvo's Remote Diagnostics provides proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. The remote communication platform facilitates live dealer and customer communication through Volvo Action Service, Volvo's 24/7 support team. Proactive diagnostics streamlines service procedures with confirmation of parts on-hand before a truck arrives at a service location, increasing uptime.
Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo's web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks.
For nearly a year, Volvo field-tested Remote Diagnostics with motor carriers in the U.S. and Canada, drawing on the feedback from 15 unique customers operating more than 1,300 Volvo VNs with the service.
Remote Diagnostics is the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering. Previously launched categories include Service Management, Parts Purchasing and Fleet Services.