National Truck Protection Co., Inc. (NTP), a provider of extended service contracts to the trucking industry, announced the introduction of a new Custom Claims Administration Service.
NTP’s Custom Claims Administration Service is designed to provide a higher level of comprehensive, personalized care for certain groups of warranty holders. The program allows for specialized managed care which includes customized call routing to dedicated NTP claims analysts and a new concierge service that provides optional “on demand” roadside assistance. Regardless as to whether or not a breakdown is covered under their service agreement, these warranty holders will have a more defined call center experience and also have access to a new fee-based, breakdown assistance service. The breakdown assistance component of this program is being offered through NTP’s partner, Roadside Masters.
“Our new Custom Claims Program will allow NTP to bring a new level of customer service and repair management to its warranty holders says Robert Amico, National Truck Protection President. “This program is the perfect complement to our existing 24/7/365 claims and service operation and we are excited to deliver this industry leading service capability to our customers”, Amico added.
As the nation’s oldest and largest heavy truck warranty provider, NTP is uniquely positioned to offer the used truck industry the most reliable, warranty products and services in the marketplace.