Rush Enterprises has launched RushCare Service Connect, a service communication system that provides customers with an online, on-demand view of the service process for vehicles in Rush Truck Centers service departments.
Through the RushCare Service Connect online portal, customers can receive real-time, repair updates about their vehicles. They can also communicate with service advisors and service managers and have transparency regarding their vehicle status. Customers can request new service, review and approve repair orders, and document all aspects of service events.
Portal users can add and receive attachments of estimates, POs, photos and forms online and receive updates through email notifications. The online portal is available on tablets or other mobile devices.
“We took particular care to address customer needs in designing this portal, giving them the ability to sort information within the platform, review trucks at each repair status level with a dashboard view and expand each area for more detailed vehicle information,” said Paul Tucker, director of eBusiness and digital marketing at Rush.
The RushCare Service Connect system also features repair status that incorporates TMC Vehicle Maintenance Record Standards with visual indicators for easy identification. The service integrates with a customer’s own or third-party service event management system so customers can choose to access the data how they want.
RushCare Service Connect is backed by the RushCare Customer Support team and is available in several support levels.
In addition to RushCare Service Connect monitoring, the RushCare Customer Support team also provides complimentary service scheduling, dealership location assistance, vehicle diagnostics, RushCare Rapid Parts support, emergency breakdown assistance and service issue resolution.
“RushCare Service Connect is an exciting addition to our RushCare offerings,” said Mike Besson, managing vice president, service and customer solutions at Rush. “As we look ahead, we will focus on an even closer connection between RushCare Service Connect and other initiatives in support of our customers”
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