Hino Trucks has partnered with service relationship management solutions provider Decisiv to enable communication and collaboration between fleets and dealers for service and repair events on Hino trucks.
The partnership is in support of Hino’s rollout of its Insight telematics platform, which will provide real-time telematics, remote diagnostics and case management to Hino customers.
The Insight platform will be standard on 2017 model year Hino trucks.
Hino and Decisiv are currently running a pilot test on the integrated service management solution and expect to fully roll out the feature early this year.
"Insight Case Management, powered by Decisiv, will allow us to provide up-to-the-minute repair status, send preventative care reminders and stay in touch with our customers throughout the lifecycle ownership experience,” said John Musial, director of service operations for Hino Trucks.
Under the agreement, Decisiv will capture diagnostic codes, vehicle condition, location and mileage data from the Insight Telematics.
The information will be used to establish severity and recommended repair plans and will automatically notify fleets to facilitate the required service response. The information will also be shared with the Hino Insight Diagnostic Center and the Hino dealer to improve efficiency and coordination of the service event.
“Insight Case Management, powered by the Decisiv SRM solution, will become an integral part of the Hino service supply chain and customer experience,” said Dick Hyatt, president and CEO of Decisiv. “Insight Case Management will enable service event case creation and management capabilities that result in more effective and efficient vehicle maintenance for Hino's customers and their dealers."